Shipping Policy & Payment Plans
All orders within Canada are shipped directly to you by FedEx Express. Orders to the United States are shipped by FedEx Ground. Delivery times are between 3 to 5 business days after your order has been processed.
Orders are typically processed and fulfilled between 24 to 48 hours of purchase, Monday to Friday.
Shipping cut off times on Friday are at 12pm. Orders placed after 12pm will be shipped out the following Monday.
Shipping Costs Within North America:
Orders within Canada: Free (Excludes trial pouches, where an $5 flat shipping fee will be applied).
Orders to the United States: $12 CAD* flat rate
*Please note that shipments to the US may be assessed for applicable customs duties, taxes, and charges. It is your responsibility to pay for any duties and taxes.
Shipping Costs For International Orders:
Shipping costs are $40 flat rate Internationally, but subject to availability of the carrier. Applicable customs, duties, taxes and other charges may apply and are not included, so please check with your local carrier.
Christmas Shipping Deadlines:
If you plan to gift any of our soothing products to your loved ones in December, please note the shipping deadlines below. To avoid delays, earlier shopping is encouraged as delays within the postal system can happen and shipping times are not 100% guaranteed.
Canadian Orders: December 8th
US Orders: December 4th
International Orders: December 1st
Due to the nature of our products, we currently do not offer returns. However if you are unsatisfied with your product for any reason, please email us at firstname.lastname@example.org and we will be happy to assist you.
PAYMENT PLAN - SEZZLE
Sezzle is a payment solution provider, which enables you to pay by interest-free installment plans, you are able to buy now and pay later.
The total cost of your order will be broken down into 4 payments over 6 weeks, with only 25% of your order total due on your purchase date. The remaining amount is spread out over equal installments every two weeks.
As a Sezzle user, you can opt to have installments charged on their scheduled dates or should you wish, you can pay them sooner. If you are unable to make your Sezzle payment on time, you are able to re-schedule payment up to three times per order, with the first reschedule free of charge.