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Shipping Policy & Payment Plans

*BC has experienced heavy rain resulting in impassable highways and road closures impacting the movement of traffic in and out of parts of the province, causing service delays.

This is impacting shipments from or into British Columbia. As certain towns are evacuated, deliveries there will not occur. If you reside in BC, please know to expect delays until further notice.

Here is the official update from each carrier:
Canada Post
FedEx
 

Our Shipping Carriers and Process

All orders within Canada are shipped directly to you by FedEx Express. Shipments to Rural addresses and PO Boxes are shipped with Canada Post.

Orders to the United States are shipped by FedEx Ground.  Delivery times are between 3 to 5 business days after your order has been processed.

 

Processing Times

All orders are typically processed and fulfilled between 24 to 48 hours of purchase, Monday to Friday.

Shipping cut off times on Friday are at 12pm. Orders placed after 12pm will be shipped out the following Monday.

 

Shipping Costs Within North America

Orders Within Canada and the United States ship free. Excludes trial pouches, where an $5 flat shipping fee will be applied.

*Please note that shipments to the US may be assessed for applicable customs duties, taxes, and charges. It is your responsibility to pay for any duties and taxes.

 

Shipping Costs For International Orders

Shipping costs are $40 flat rate Internationally, but subject to availability of the carrier. Applicable customs, duties, taxes and other charges may apply and are not included, so please check with your local carrier.

 

Package Protection

We have partnered with Route, a package protection and tracking solution! Protection is added to every order for your convenience and peace-of-mind. Find out more here.

  

Return Policy

Due to the nature of our products, we currently do not offer returns. However if you are unsatisfied with your product for any reason, please email us at hello@iremiaskincare.ca and we will be happy to assist you.

  

Payment Plan Partner - SEZZLE

Sezzle is a payment solution provider, which enables you to pay by interest-free installment plans, you are able to buy now and pay later.

The total cost of your order will be broken down into 4 payments over 6 weeks, with only 25% of your order total due on your purchase date. The remaining amount is spread out over equal installments every two weeks.

As a Sezzle user, you can opt to have installments charged on their scheduled dates or should you wish, you can pay them sooner. If you are unable to make your Sezzle payment on time, you are able to re-schedule payment up to three times per order, with the first reschedule free of charge. 

 

Holiday Shipping Deadlines

If you plan to gift any of our soothing products to your loved ones in December, please note the shipping deadlines below. To avoid delays, earlier shopping is encouraged as delays within the postal system can happen and shipping times are not 100% guaranteed. 

Canadian Orders: December 8th

US Orders: December 4th

International Orders: December 1st